Expectation engineering is a corporate competence.
Little will the best individual trained employees help, if the company does not support their professionalism.
Little will the best designed and tool supported practices do, if the employees dont know how to use them.
But when skilled professionals are supported by well designed processes with state of the art tool support, thats when the quantum leap in performance is experienced.
That is the purpose of expectation engineering.
Getting there is a journey. And it can look like this: